Privacy Policy

Who is responsible for your data

This website is run by Ioana Iliescu, practising as The Integrative Being, Brussels, Belgium. Ioana Iliescu is the data controller for the personal data described in this policy. For any question about your data, write to contact@theintegrativebeing.com.

What data is collected and why

When you send a message

The contact form asks for your name, your email address and your message. This information is used only to reply to you and, if you wish, to arrange a first session. The legal basis is your request to be contacted and the steps taken before a possible therapeutic agreement (Article 6(1)(b) GDPR).

When you book a session

The booking calendar asks for the details needed to schedule and confirm your appointment, such as your name, email address, phone number and the session you choose. This information is used to manage your appointment and send confirmations or reminders (Article 6(1)(b) GDPR).

Sensitive information

Information about your mental or physical health is a special category of personal data. Please do not share detailed personal or health information through the contact form or the booking calendar; a few words about what brings you here are enough. If you choose to share such information, it is processed only with your explicit consent and only to respond to your request (Article 9(2)(a) GDPR). Anything discussed in therapy sessions is covered by professional confidentiality and is not collected through this website.

Cookies and statistics

Some cookies are strictly necessary for this website to work, for example to keep the booking calendar working while you choose a session. These do not require your consent.

With your consent only, this website uses Google Analytics to understand, in aggregate, how visitors use the site (for example which pages are visited and how people arrive here), so it can be improved. Google Analytics is not loaded until you accept statistics cookies in the cookie banner, and you can change or withdraw your choice at any time using the “Cookie settings” link at the bottom of every page. The legal basis is your consent (Article 6(1)(a) GDPR). No advertising or marketing cookies are used.

The full list of cookies, their purpose and how long they are kept is in the Cookie Policy.

Who your data is shared with

Your data is never sold or used for marketing. It is shared only with the service providers needed to run this website and deliver emails, such as the website hosting provider, the email provider and, if you consent to statistics cookies, Google (Google Analytics), who process it on our behalf and under data processing agreements. Google may process data in the United States; such transfers are covered by the EU-US Data Privacy Framework and the European Commission’s standard contractual clauses. Your data is stored within the European Union wherever possible.

How long your data is kept

Messages sent through the contact form are kept for up to 12 months after the last exchange, unless a therapeutic relationship begins. Booking details are kept for as long as needed to manage appointments and to meet legal and professional record-keeping obligations, and then deleted.

Your rights

Under the GDPR you have the right to access your data, to have it corrected or deleted, to restrict or object to its processing, to receive a copy of it in a portable format, and to withdraw your consent at any time. To exercise any of these rights, email contact@theintegrativebeing.com. You will receive a reply within one month.

If you believe your data has not been handled correctly, you can lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit), Rue de la Presse 35, 1000 Brussels, www.dataprotectionauthority.be.

Security

This website uses an encrypted connection (HTTPS). Access to messages and bookings is limited to Ioana Iliescu. Fonts are hosted on this website itself, so no data is sent to Google Fonts.

Changes to this policy

This policy may be updated from time to time. The date at the top of the page shows when it was last changed.